What Our FAQ Covers and Why It Matters
Most questions that come through our support channels fall into a handful of clear categories: account registration, wallet top-ups, withdrawal verification, and finding the right section of the lobby. Rather than point you back to a generic help centre, we've written these answers the way our team actually explains things. Deposits via DANA, OVO and GoPay follow a specific confirmation flow —
you open your e-wallet app, send to the account number shown on the deposit screen, then confirm with your PIN. That step-by-step pattern applies across all three wallets and is reflected in the FAQ answers below. For account questions, the answers here cover the OTP verification path, wallet linking and how to reach our support team when something needs a human to
look at it. Availability of services depends on local law and eligible regions, and that applies to everything discussed here. Players in Bandung reach the lobby the same way as anywhere else in Indonesia — through the mobile site or by logging into your account on any browser.
- DANA
- OVO
- GoPay